Gift Card FAQs

Where can I purchase a Gift Card?
You can purchase it Luggage gift cards here

When do Gift Cards expire?
Every gift card is valid for 12 months from the date or purchase. This information can be viewed on the email that is sent once a gift card is purchased

Does it Luggage offer physical gift cards?
We only offer digital gift cards at this time (sent by email). Easy, immediate, and no shipping costs!

Why am I asked for my address at checkout?
Digital gift cards must be processed through our system the same way our physical products are. This is a required step for checkout but don't worry, the gift card will be delivered electronically to the email address you provide.

How do I view the balance on my Gift Card?
Click on the 'view gift card' button on the email you received. This will take you through to a page that shows the remaining balance on your gift card. Alternatively, you can ask our customer services team via our Contact Us page

Where can I use my Gift Card?
Gift cards purchased on this website can only be used at www.itluggage.com.

How do I use my Gift Card?
Click on the 'view gift card' button on the email you received. This will take you through to a page that shows your gift card code. Simply copy the code and paste it into the promotion box on the checkout page of our website

Are there any additional charges for using a Gift Card?
No, using a gift card to pay for all or part of an order does not incur any additional processing fees

Can I receive a refund for my Gift Card?
No, all gift cards are non-refundable and cannot be transferred, exchanged, returned, resold and cannot be redeemed for cash

Can I use a Gift Card to purchase another Gift Card?
No, gift cards can only be used to purchase a physical product

Can I use a discount code to purchase a Gift Card?
No, discounts and promotions cannot be applied when purchasing digital gift card. However, you can apply a discount code when using a gift card to purchase a physical product

What happens if I want to return an item I paid for using a Gift Card?
If any product purchased with a gift card is subsequently returned for a refund, any money owing will be returned to the original Gift Card