FAQs

• Are it Luggage locks TSA accepted?

  Yes, they are - see, that way easy!

• What does TSA stand for, and what does it do?

  TSA, short for the Transportation Security Administration, operates under the US Department of homeland security, responsible for ensuring the safety of travellers in the United States. Focused primarily on air travel, TSA employs screening officers at airports, Federal Air Marshals on flights, and mobile teams consisting of dog handlers and explosive specialists. With a primary concern for security, TSA enforces strict protocols for accessing luggage, and their personnel are equipped with specialised tools unavailable to the public for this purpose.

• Where is the key for my TSA lock?

  A TSA lock is a global security system which allows passengers to lock their luggage while permitting security authorities within airports to inspect them without damage. So, although all TSA locks have a keyhole, only TSA and security agents at the airport hold the secured tools to open them. The brand of locks use on our luggage are that of Travel Sentry®.

  Please note when travelling to airports across the USA, Canada, Japan, Israel, Finland, Norway, Denmark, Czech Republic, Germany, Austria plus many more that they allow security to use the keyhole at the bottom of our case locks which only allows the security to use their special secured tools to unlock your lock.

  With our case’s Travel Sentry® approved lock, the TSA and the security authorities can easily open and inspect your luggage without having to cut off your suitcase lock. You will not receive a key, only instructions on how to set the combination lock and this is how you can access your belongings.

  If you have any further questions regarding your lock please visit: www.travelsentry.org/help/

• Where can I use my TSA accepted lock?

  Travel Sentry® and their authorised locks are utilised in over 750 airports across 75 countries, accommodating 2 billion travellers annually. The list of these countries is available at www.travelsentry.org. Notably, Travel Sentry® approved locks are universally accepted, with no exceptions.

• Where can I get a secure tool to open the lock on my case?

  This tool is exclusively accessible to airport security services and agencies and is not accessible to the general public. If you require assistance in gaining access to your case due to being locked out, please refer to the instructions provided on the Travel Sentry® website to assist you in accessing your case.

• What happens if I forget the combination code to my lock?

  Please regard the code for your suitcase lock with the same discretion as a PIN code for a credit card, selecting a code known exclusively to you—challenging to guess yet simple to recall. We have allocated space in the Owner's Manual booklet accompanying your case for recording and securely storing the code. It is important to note that as part of our warranty, we are unable to address issues arising from incorrect lock settings, improper usage, or forced entry attempts. In the event of code forgetfulness, we advise systematically testing each combination for resolution. Regrettably, we do not possess the secured tools to facilitate case unlocking.

  Advice from Travel Sentry®:

  To recover your combination you will need a little time and some patience.

  Please try all of the possible combinations from 000-999 (000, 001, 002, 003 through to 999).

  You may think this will take a long time, but it should not take you more than 30 minutes and if the first digit of your forgotten code starts with a 0, 1, 2, or 3.. then it will take significantly less than 30 minutes.