Replacement Luggage Parts
Travel can be tough on your luggage, but a little wear and tear doesn't mean you need a whole new suitcase. Often, simply replacing a component can restore your luggage to perfect working order.If you’ve noticed any damage to your suitcase, don’t worry!Many issues can be fixed easily by exchanging parts like wheels, handles, telescopic trolley handles, locks, and zip pulls.We’re here to help you extend the life of your favourite travel companion. Contact Us here (using the “Wheels/Spare Parts” form) to check the availability of the spare part you need and get your luggage back on track for your next adventure!Please note that we endeavour to have spare parts available for all our products, but our large worldwide luggage selection means that we cannot guarantee that spare parts will be in stock at all times.
How To Replace A Wheel
Duration: 10 Minutes | Instructions: For 1 Person | Tools Needed: 1 x Phillips Screwdriver
Step 1: Open your case and unzip the lining of your case. Locate the wheel you would like to replace and begin unscrewing the screws. The screws may be covered by a protective sticker; you will need to remove this.
Step 2: Remove the old wheel by pulling it away from the suitcase. Insert your new wheel onto the suitcase as demonstrated.
Step 3: Hold the wheel from one side and screw the screws into place. Repeat this process if you have multiple wheels to replace. Once this is done, your new wheels are ready to go!
How To Replace A Trolley Handle
Duration: 15 Minutes | Instructions: For 1 Person | Tools Needed: 1 x Phillips Screwdriver
Step 1: Open your case and unzip the lining of your case, locate the trolley handle and begin to unscrew the handles casing at the top of the suitcase.
Step 2: Repeat this process for the handles casing at the bottom of the suitcase. Remove the trolley handle by pulling it from above the suitcase.
Step 3: Insert your new trolley handle into the top of your suitcase. Screw your new trolley handle into place. Once this is done, your new trolley handle is ready to go!
How To Replace A TSA Lock
Duration: 10 Minutes | Instructions: For 1 Person | Tools Needed: 1 x Phillips Screwdriver
Step 1: Open your case and unzip the lining of your case. Locate the TSA lock and begin to unscrew the TSA lock's casing.
Step 2: Remove the old TSA lock and insert your new TSA lock into place from the outside of the suitcase.
Step 3: Screw your new TSA lock into place. Once this is done, your new TSA lock is ready to go!
How To Replace A Top Handle
Duration: 10 Minutes | Instructions: For 1 Person | Tools Needed: 1 x Phillips Screwdriver
Step 1: Open your case and unzip the lining of your case, locate the handle you'd like to replace and begin to unscrew the handle casing.
Step 2: Once the casing is removed, you will be able to pull out the current handle. To fit a new handle, you will need to insert the ends of the handle into the handle spaces in the suitcase.
Step 3: Place the handle casings and begin screwing them back into place. Once this is done, your new handle is ready to go!
FAQs
How do I get a replacement part for my luggage?
We stock some spare parts, including wheels, handles, TSA locks plus more for our cases.
If you require a spare part, please fill out the relevant form on our contact us page.
To find the correct form, please pick your region and then select your reason from the dropdown which will be "Wheels / Spare Parts".
Will this affect my 10 year warranty?
No, replacing parts provided by it Luggage will not affect your 10-year warranty. Your warranty will remain fully intact.
How long does it take to replace parts?
Each part will be slightly different depending on the complexity of placement but please see estimated durations below for 1 person.
Top Handle: 10 Minutes
Trolley Handle: 15 Minutes
TSA Lock: 10 Minutes
Wheel: 10 Minutes
Will I need to pay for my luggage to be repaired?
Our 10-year warranty covers material and production defects and in these instances spare parts will be provided free of charge.
For damage that is not covered by warranty, we can often provide spare parts for a small charge.
In the case of airline damage please refer to "What happens if an airline damages my case?" on our Warranty Page.
Do I need to send my suitcase to it Luggage for repair?
In most instances, it is not necessary to send us your case for repair. Most suitcase components such as wheels and handles are fixed with screws to the suitcase shell and can be changed at home with a Phillips screwdriver in less than 10 minutes.