Replacement Luggage Parts
How To Replace A Wheel
How To Replace A Trolley Handle
How To Replace A TSA Lock
How To Replace A Top Handle
How To Replace A Zip Pull
How To Replace Your Logo
FAQs
How do I get a replacement part for my luggage?
We stock some spare parts, including wheels, handles, TSA locks plus more for our cases.
If you require a spare part, please fill out the relevant form on our contact us page.
To find the correct form, please pick your region and then select your reason from the dropdown which will be "Wheels / Spare Parts".
Will this affect my 10 year warranty?
No, replacing parts provided by it Luggage will not affect your 10-year warranty. Your warranty will remain fully intact.
How long does it take to replace parts?
Each part will be slightly different depending on the complexity of placement but please see estimated durations below for 1 person.
Top Handle: 10 Minutes
Trolley Handle: 15 Minutes
TSA Lock: 10 Minutes
Wheel: 10 Minutes
Will I need to pay for my luggage to be repaired?
Our 10-year warranty covers material and production defects and in these instances spare parts will be provided free of charge.
For damage that is not covered by warranty, we can often provide spare parts for a small charge.
In the case of airline damage please refer to "What happens if an airline damages my case?" on our Warranty Page.
Do I need to send my suitcase to it Luggage for repair?
In most instances, it is not necessary to send us your case for repair. Most suitcase components such as wheels and handles are fixed with screws to the suitcase shell and can be changed at home with a Phillips screwdriver in less than 10 minutes.